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The COVID-19 pandemic has evidenced the essentiality of water more prominently Service providers were responsible for maintaining drinking water supply to the population to maintain good hygiene habits and control the spread of the virus However, the challenge for providers was guaranteeing the service would not be affected, either by employees falling ill or by users unable to pay for the service provision Public administration adopted several measures to respond in the short term to this challenge The actions most frequently observed were the restriction of in-person services, payment exemption for vulnerable users, and suspension of procedures against non-payment The measures may have unbalanced the accounts of the service providers, leaving them in a situation of instability that, in principle, should be sustained until the end of the pandemic, when the regulators will conduct the process to re-establishing the financial balance The regulators are and will be the main actors in minimizing the impacts on providers and in mediating future negotiations This article provides recommendations to regulators on how to address the imbalances caused by the pandemic in future processes Regulators will have to issue clear guidelines regarding the procedures that providers will adopt to rebalance their accounts Consideration should be given at this time to making contractual targets more flexible © 2020, Fundacao Getulio Vargas All rights reserved
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