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[\'A health services researcher interested in the quality and safety of patient care. She is currently an assistant professor at the University of British Columbia (UBC) School of Nursing in Vancouver, BC. Dr. Havaei can be reached by e-mail at: farinaz.havaei@ubc.ca.\', \'A health services researcher with expertise in nurses\' work environments. She is currently a professor at the UBC School of Nursing in Vancouver, BC.\', \'A healthcare leader with an interest in and knowledge of quality improvement and safety. He is currently the chief executive officer of Louis Brier Home and Hospital in Vancouver, BC.\', \'An emergency nurse interested in developing practical research for health services. She is currently a PhD student at the UBC School of Nursing in Vancouver, BC.\']
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