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[\'Patient Engagement for Healthcare Improvement, University Health Network (UHN), in Toronto, ON. Kerseri provides leadership focusing on learning from patients and families and their experiences by engaging them in organizational planning and decision making. She is passionate and committed to ensuring that our healthcare system is moving toward one that embraces meaningful partnerships with patients. She can be contacted by e-mail at kerseri.scane@uhn.ca.\', \'Patient Relations, UHN, in Toronto, ON. Jane provides leadership in the department where questions, concerns, compliments and other feedback are received from patients and families for the purpose of safety and quality improvement at UHN. She is passionate about ensuring that patient voices are amplified through an accessible, equitable, fair, culturally safe and, most of all, compassionate complaint resolution process.\', \'A Patient Partner at UHN in Toronto, ON. Pam has been an active participant in the Patient Partner program at UHN for the past four years after having retired after 25 years working in administration with the Toronto District School Board. Based on her experience as caregiver for her daughter, she is committed to accountability and transparency and the importance of the patient voice in healthcare improvement.\', \'A Patient Partner at UHN in Toronto, ON. Peter is a veteran patient partner and volunteer; he is also a philosopher and practical psychologist. He shares his experiences and knowledge with people and organizations, guiding them toward a brighter future while helping them gain insight and well-being.\', \'A coordinator within the Patient Partnerships Program at UHN in Toronto, ON. Becky is committed to advancing patient partnerships to create more positive experiences in healthcare. As an educator, her professional career has spanned management of adult training programs to teaching young children with disabilities in specialty settings. Becky also shares her insights of the health system due to her experiences with her son, who has been treated in both acute and rehabilitation care settings.\', \'The senior director, Patient Experience, at UHN in Toronto, ON. Laura oversees the Patient Engagement portfolio at UHN with the goal of deeply embedding patient engagement best practices in care and organizational decision making. The teams within the portfolio work collaboratively across the organization to ensure that living experiences are core to how care is provided and decisions are made. Prior to her work at UHN, Laura held leadership positions in patient engagement at Health Quality Ontario and Holland Bloorview Kids Rehabilitation Hospital.\']
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