PropertyValue
?:abstract
  • The tourism industry faces multiple changes (economic crises, climate change, technology innovation…) Because of this vulnerability, as evidenced by the COVID-19 pandemic, the study of hotel resilience is a key issue for the survival and competitiveness of organisations and destinations Therefore, this paper proposes a holistic model to measure organisational resilience To that end, it aims to analyse the determinants of organisational resilience, i e predictors of resilience (strategy and change), and to assess how they contribute to hotel resilience and performance Firstly, the hotel context in the Canary Islands is examined to identify the level of impact, frequency and predictability of each type of change Secondly, scales development and validation were conducted Finally, the proposed model is validated Findings confirm that the strategy and change dimensions have a considerable effect on hotel resilience, which positively influences hotel performance Discussion provides hotel managers with guidelines to improve organisational resilience and performance
is ?:annotates of
?:creator
?:journal
  • Tour_Manag_Perspect
?:license
  • unk
?:publication_isRelatedTo_Disease
?:source
  • WHO
?:title
  • Hotels in contexts of uncertainty: Measuring organisational resilience
?:type
?:who_covidence_id
  • #834731
?:year
  • 2020

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