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Pre global pandemic which has occured because of COVID-19 virus, air transportation was in a continuous development and growth process in all over the world and Turkey It was observed that the increasing competition in this process has affected the attitudes of passengers about preference of airline companies with the services which they offer The preference of the airline companies by the passengers depends upon the airline companies\' value-added activities Therefore, the factors affecting the passengers\' attitudes should be taken into consideration Airline companies should inform their passengers about their services which they offer by using various means of communication It has been observed that airline companies are offering a variety of services which are increasing the competition and differentiating the airline companies in order to ensure passenger satisfaction and loyalty This study has aimed to offer a literature review which may be a guide in order to determine the factors affecting into the passengers\' attitudes in the flag carrier and low-cost national and international airline companies pre global pandemic In addition to this, the examples of the services of various airline companies that are increasing passenger satisfaction were given in the study
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Journal_of_Hospitality_and_Tourism_Issues
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An evaluation about determining the factors affecting passenger\'s attitudes in airline companies pre-global pandemic
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