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?:abstract
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BACKGROUND: Due to concerns raised by both providers and consumers, and an ongoing state of emergency, the decision to transition to technology-based care has both pushed and helped health systems to make change Buy-in has come from all participants of care and technological assistance rapidly moved up the priority list OBJECTIVE: Determine the initial perception of behavioral health providers during a rapid adjustment of care during the COVID-19 pandemic A large integrated medical healthcare system in West-Central Florida rapidly assessed the views of interprofessional behavioral health providers on their experience shifting to telephone and tele-video technologies METHODS: A 23-item anonymous survey with Likert questions on a 7-point scale was developed to determine perceptions about both telephonic and tele-video care The survey took 10 minutes to complete and was conducted April 27, 2020 to May 11, 2020, following care on that started March 18, 2020 RESULTS: Behavioral health professionals (N = 170) were 78 8% female, primarily aged 36-55 (52 4%), and outpatient-based (93 5%) included psychiatrists, therapists, counselors, and advanced practice nurses Most (84 7%) had used tele-video less than a year and they felt comfortable and satisfied with either mode or felt they met the patients\' needs CONCLUSIONS: Tele-video was valued equally or more than telephone in the domains of quality of care, user experience, satisfaction of technology, and user acceptability
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