?:abstract
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Individuals act on information that connects to their daily lives In emergencies like the COVID-19 pandemic, these connections are central to maintaining individual health and community safety Making such connections requires an understanding of audience perceptions;the better technical communicators address these perceptions, the more successful their materials can be This article presents a cognitive framework, based on script theory, to help identify and address such factors in the COVID-19 crisis and in future public health challenges
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