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Today’s fast-growing demands at the global level for mobile applications (apps) cause customers to call for the customization of their apps to fit their individualized needs and business realms Customization is a challenge for apps-development companies when they want to satisfy their numerous users in a crowded competitive market Moreover, pursuing customization involves additional challenges when ramping up app development projects in order to meet demands at a larger scale To address this challenge, we proposed a framework to systematize and support mobile apps’development consistently with a customer-driven approach and modular design philosophy From a practical point of view, the proposed framework integrates quality function deployment (QFD), axiomatic design (AD) principles, and practices from the ITIL (Information Technology Infrastructure Library) framework The framework supports a systematic process for translating customer needs into design parameters as well as supporting prioritization of ITIL practices for further development The effectiveness of the framework was explored in practice through a case study about an app supporting relief in the 2020 COVID-19 pandemic, as well as a survey among potential users The assessment of the framework indicated an average score ranging between 3 58 and 3 92 in a five-point Likert scale for all of the items used in the survey
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Ramping Up Customer-Centric Modular Design Projects: Mobile App Development for Pandemic Relief
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