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Covid emergency provides to health care managers rapidly changing and challenging scenarios, where severe and impacting decisions have to be suddenly taken The paper discusses the next possible managerial steps: Covid pick overcoming, downsizing of Covid capacity and the implementation of separate clinical settings for Covid and Covid-free patients, the activation of a task force for immediate intervention for possible new outbreaks, the no-Covid waiting lists management There are also at least three permanent critical processes to tackle: building a collective narrative about the events in order to foster a new organizational identity, preparing some extra capacity for new picks and for service flexibility, managing litigations For each step and process, the paper discusses possible managerial challenges Copyright © FrancoAngeli
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