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This disruption to usual services as a result of the COVID-19 pandemic forced many librarians to reevaluate methods with which their users connect with library personnel and library resources For the librarians at Queens College, they had many points of contact and multiple avenues for users to access them For example, we use LibAnswers/LibChat for email, ticket, and chat service
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Journal_of_Electronic_Resources_Librarianship
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Adapting to remote services: getting started with a knowledge base for your users By Sonali Sugrim, Queens College, CUNY
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