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Study Objectives: COVID-19 has created opportunities to explore remote learning technologies that can be used to improve the treatment of various patient populations As a result, many educational conferences moved to digitally broadcasted remote formats Get Waivered sought to deliver a live, nationwide, digitally broadcasted Drug Enforcement Administration (DEA) buprenorphine waiver course On May 20, 2020, from 10 AM to 6 PM Eastern Standard Time, Get Waivered Remote hosted an interactive virtual DEA-X waiver session Most sessions target primary care or addiction medicine specialists, and little is known about what questions emergency clinicians have about this process Information obtained can inform future EM-oriented waiver courses, especially those sponsored by the ACEP In order to foster information exchange among participants and facilitators and maximize user experience, the Get Waivered Remote platform implemented the ZoomTM chat function to provide a forum for real-time information exchange Aim 1: Better understand participant questions and concerns on obtaining a DEA-X waiver in real-time Aim 2: Demonstrate how the medical education community can utilize live, synchronized, remote platforms to improve clinician education accessibility Aim 3: Introduce aspects for improvement and propose additional techniques in digital nudge methodologies to increase the number of waivered clinicians through the use of remote platforms Methods: We retrospectively reviewed and analyzed the question-and-answer contents of exported data from the chat The contents were qualitatively assessed using a framework that evaluated the poster\'s intention (PI) and comment features (CF) Results: PI: A total of 450 posts were analyzed Seeking information represented 53 32% of posts Non-question represented 24 78% of posts The remaining PI categories spanned topics such as seeking discussion, answering a question, or furthering discussion CF: Making an Inquiry - Course Content represented 33 78% of posts Making an Inquiry - Attendance/Course Credit and Making an Inquiry - Technologically Related represented 17 78% and 14 67% of posts, respectively The remaining CF categories spanned topics such as Making an Inquiry - Administrative Questions about the Waiver Process, Requesting Resources, and others Conclusion: Results show that most participants sought to obtain information with the intention of receiving a response from course moderators or facilitators in real-time It may be worth investigating why there was not as much bidirectional conversation among participants Most participants posted questions about course content, receiving course credit, and others primarily technologically related Potential reasons for the last two topics include: heterogeneity in user technological ability, connectivity issues, uncertainty on the impact of switching devices, and lack of periodic attendance checks Implementing a method to collect attendance periodically, possibly through the use of the ZoomTM poll tool, may be helpful in the future [Formula presented]
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